The following privacy policy applies if you access our services via the Support Union Mobile App.
The Support Union App is owned and operated by Hamiltons Elebe Limited.
This privacy policy explains how we use the personal information we collect about you when you use the App.
Registration with and use of the App for job seekers is free. When you register as a job seeker, you engage with us to provide you with recruitment services. The service includes providing you with regular bespoke updates of relevant vacancies which may be of interest to you. These updates will be provided as job alerts on the App based on your selection that you are 'available' to work.
If you do not want to receive that information from us about relevant vacancies you have the opportunity to opt out and updating your preference by selecting 'not available' on the App at any time.
We process your personal data when it is in our legitimate interests to do this in order to provide our services. Our legitimate interests include (but are not limited to) the following: introducing of job seekers to recruiters; transmission of job alerts; the measures we take in order to ensure the security and integrity of the services we provide; promoting, marketing and advertising of our products and services; analysis of our users' behaviour, activities, preferences and requirements; understanding of existing products and services and the development of new products and services; the handling of customer contacts, queries and complaints; making available the services through the App to our users; the sharing of personal data with our third party suppliers (e.g. communication providers) who act as our data processors to enable us to provide our services.
On some occasions, we may process your personal data with your consent. When your consent is required, we will clearly indicate this (e.g. when we share your CV with external CV review partners). You have the right to withdraw your consent at any time. When you do so, we will cease to process such data.
The processing is required under legal obligation:
We may process your personal data to comply with a legal or regulatory obligation e.g. detecting, preventing or investigating crime or fraud including working with law enforcement agencies.
The personal information we collect about you may include the following:
We collect the personal data about you when you register with us. We do so in order to provide you with the recruitment services as well as for administrative purposes. We also collect your personal data on our websites; www.supportunion.app and www.hamiltonselebe.co.uk
If you decide to upload a CV, cover letter, personal statement or other similar document or information we will keep that information for as long as you want to keep your account with us.
By registering with the App and on our websites, it is understood that job seekers are actively soliciting contact from prospective employers and recruiters about opportunities which match the job seekers' fields of interest as well as relevant courses which may improve a job seeker's career prospects. If you are a job seeker, we will therefore make your personal data available to recruiters and employers who use our services to find suitable employees for specific roles that they are seeking to fill.
Although the primary purpose of the App is to allow job seekers, prospective employers and recruiters to find each other, job seekers have the ability to control the extent to which your personal data is shared with other recruiters and prospective employers through the contact preferences section of the 'availability' option on the App.
For job seekers, we will use your personal data to supply you with the recruitment services that we provide including job alerts, to manage your account and to provide you with information about our recruitment services.
From time to time, we would like to tell you more about our other goods and services. We will do this by sending you marketing emails if you subscribe to them when you sign up to use our services (by ticking the relevant box where indicated). You can subsequently unsubscribe by clicking the unsubscribe link in every subsequent marketing email.
You can also amend the contact preferences in your account at any time to stop us from contacting you in connection with the recruitment services through the App and our Website, including job alerts for which you register when you set up your account.
Hamiltons Elebe Limited may also send you marketing information relating to the services it provides and which may be of interest to you. You have the right to opt out of receiving such marketing information at any time.
We use tracking pixels in our marketing emails. These pixels provide us with information in relation to your interaction with the emails (e.g. if you opened the email). This information helps us to better understand how customers engage with our content and to analyse the effectiveness of our marketing campaigns. You can disable tracking pixels by changing your email settings to block the loading or display of external images.
As part of the recruitment services we provide to help you find a suitable job, we may make your personal data available to third parties such as recruiters, direct employers and their agents or other business partners. We attempt to verify the identity of these third parties when they sign up with us, however we do not make any warranties as to their authenticity. These parties will also be data controllers of your personal data. The amount of personal data we share with these parties depends on the options you select when you create or update your account.
We may share your personal data with third party service providers who assist us in carrying out our business activities. These third parties act as our data processors and are bound by strict contractual provisions to only process your personal data under our instructions and for the limited purposes we permit them. These third parties include (but are not limited to) our accountants; auditors; external legal advisors; external IT providers; support and hosting service providers; printing, advertising, marketing and market research and analysis service providers, technical engineers, data storage and cloud providers and all other outsourced service providers (such as communication providers) that assist us in the provision of our services.
We may also share your personal data with courts, tribunals, regulators and other governmental and public authorities (such as the police or tax authorities) to: (i) allow us to pursue legal remedies, (ii) to enforce our terms and conditions and protect our operations, (iii) to comply with legal process, (iv) to comply with applicable law, and (v) to respond to requests from public and governmental bodies.
Your personal data is stored on our servers which are in the United Kingdom and the European Economic Area [Ireland]. Your personal data may be processed outside the EEA where you apply for a job advertised by a recruiter outside the EEA, where such a recruiter downloads your CV and or request your contact information. In such situations, we enter into legally binding contracts with such recruiters and course providers to aim to ensure that your personal data is protected.
We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you think is inaccurate. Should you wish to delete your account please contact us via email help@supportunion.app
We aim to provide you with useful work-related services for the whole of your career. However, you have the right to close your account at any time and have us delete all of your personal information unless we are in the process of responding to any complaint that you make.
These technologies help our App run smoothly and are strictly necessary to provide certain essential features, such as being able to submit forms. You can set your device to block or alert you about these technologies, but some parts of the app will not then work. They aren't used to store any personal information.
These technologies help us provide more personalised service. They're based on previous choices a user has made, which help improve their experience on the app. They may be set by us or by third party providers whose services we have added to our app. If you do not allow these SDKs then some or all of these services may not function properly (e.g., push notifications, in-app messages).
These technologies provide anonymous information on pages visited. They also allow us to analyse user behaviour, enabling us to improve app performance and provide the right amount of support when required.
These technologies use your data to allow us to analyse how you installed our app to better support your experience.
We will use the services of third parties to compile reports and to help improve the App;
| Firebase Analytics | We use these services to collects usage and behaviour data on your device called log data, that this may include the device IP address, device name, operating system version, the configuration of the Software, the time and date of any use of the Software, the screens you visit and other statistics; |
| Google Analytics | We also use these services to monitor the performance of the App to help track, prioritise, and fix stability issues |
| Google Tag Manager | The information is collected in a way that does not directly identify you; Google's overview of privacy and safeguarding data is available here https://policies.google.com/privacy |
This App contains links to other websites and apps. This privacy policy only applies to this App, so when you link to other websites you should review their own privacy policies.
We keep our privacy policy under regular review and we place any updates on this web page.
Please contact us if you have any questions about our privacy policy or information we hold about you:
by email help@supportunion.app
or write to us at Hamiltons Elebe Limited. Quadrant Court 49, Calthorpe Road Birmingham B15 1TH.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email us at help@supportunion.app.
If you would like to make a complaint about how your information is being used by us, or how your complaint has been handled, you have the right to lodge a complaint directly with the Information Commissioner's Office or our Data Protection Officer. You can write to us at help@supportunion.app, or to the Information Commissioner's Office at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (or by email to casework@ico.org.uk).
Hamiltons Elebe Limited
Quadrant Court
49, Calthorpe Road
Edgbaston Birmingham
West Midlands
Company Number 10542850. Registered in the UK.